returns and warranty policy
Returns
Where the customer rejects the Goods as not being in accordance with the customer's requirement, the Intelligent Buildings Ltd. shall reserve the right to refund all or part of the original invoiced amount.
When the customer sends an item back to Intelligent Buildings Ltd (or,
when Intelligent Buildings Ltd arranges for collecting from the customer),
Intelligent Buildings Ltd. will process the returned item then notify
the customer via e-mail of the refund.
The refund shall be in the same form of payment originally used for
purchase within three weeks of Intelligent Buildings Ltd. receiving
the returned
item(s).
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, it's best to sign the delivery note accordingly and take photographs of the packaging prior to and after opening. Once the damaged goods have been received back to oureslves, we’ll issue a full refund according to the conditions laid out below.
If You Have Changed Your Mind
If you have changed your mind and you are a private customer (not applicable
to business customers), then you are entitled to return the goods to us
for a full refund on
condition that you take reasonable care of the goods until they are returned
to us. In particular this means that you will:
- not open shrink-wrapped or blister pack products or break any manufacturer's seals
- return in good condition all packaging, manuals, cables etc
- return the goods in a condition that would enable Intelligent Buildings Ltd, to resell them as new
Items returned within the seven-day cooling off period.
- By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date on which the item is delivered.
- Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item.
- Intelligent Buildings Ltd. will not refund the cost of delivery or other services provided to the customer in connection with the purchase.
- Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Items returned after the seven-day cooling off period
- Where the customer is withdrawing from the purchase between seven and 30 days after delivery, and there has been no error on the part of Intelligent Buildings Ltd , Intelligent Buildings Ltd. will refund only the cost of the item as invoiced less a 10% charge per item for restocking.
- Intelligent Buildings Ltd. will not refund the cost of delivery or other services provided to the customer in connection with the purchase.
- Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Our refunds policy does not affect your statutory rights.
Warranty
The standard warranty period is 12 months from the date of delivery
to the customer.
Intelligent Buildings Ltd. undertakes to honour the balance of the manufacturer’s
warranty period for the goods supplied thereafter the period of 12 months
(if it is greater than 12 months) in accordance with the terms and conditions
laid
out
under
the
Manufacturer’s terms and conditions.
Intelligent Buildings Ltd. undertakes to replace or repair free of
charge any components supplied against the Customer's order which
in the opinion
of Intelligent Buildings Ltd. became defective due to faulty material
or bad workmanship within the standard warranty period.
Intelligent Buildings Ltd. warranty does not apply to the remedying
of defects caused by ordinary wear and tear, accidents, misuse or
neglect, adjustments or modifications by other than employees of
Intelligent
Buildings
Ltd. or their accredited agents. Nor does the warranty imply any
liability for damage arising directly or indirectly from any defect
in the goods
or delay to remedying any defects.
Specifically the Warranty does not apply to the remedying of defects
caused by over-voltage caused by whatever means